Musings
Hurray for me, dammit!
May 22, 2005 - 06:47 PM
I think I finally understand why Dad kept this particular cartoon from a 1964 edition of Look magazine taped next to his bathroom mirror. Today, being my 52nd birthday (and I really don't feel like I'm much past 30), I'm able to take stock on who I am, what I've accomplished, and what I have yet to do.
All said and done, I think I've done pretty well for myself. And although I'm not one to "toot my own horn", I feel proud about the man I am today. Not perfect, of course, but that only leaves room for improvement.
I have a loving wife, two step-children who trust and believe in me, and a clear path looking ahead. And there's more to come, I'm sure of that.
Yeah... Hurray for me, dammit!
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Apple's peculiar warranty policies
Jan 15, 2005 - 03:14 PM
After a few phone calls, I finally reached Apple Service and convinced them that the fan noise was too loud. They've approved an advance-exchange under warranty, but it isn't what I expected. All I wanted was for Apple to send a replacement fan with instructions how to swap it out. Instead of a fan, they can only send me a replacement back plane! This is the entire logic board of the computer (on which the fan is mounted).
I don't get it! The fan itself appears to be easy enough to remove. It's only held in place with a few torx screws, but apparently Apple things its not the wise thing to do. So now I'm waiting for the back plane to arrive, the replacement cost of which I was required to secure with my credit card (almost $1,000) in case I fail to send the original one back. As long as I return it within 14 days, though, I won't be charged.
I'm not sure that this is the best thing that Apple could have done, since it increases increases costs (it costs more to ship a back plane than just a fan), it will take longer to replace (I have to remove the entire logic board board from the computer, rather than just the fan), and it increases the possibility that one of the back planes (either the one in my iMac G5 or the replacement that they're shipping) could be damaged during the swap, or in transit. But at least Apple pays for the shipping both ways.
I don't get it! The fan itself appears to be easy enough to remove. It's only held in place with a few torx screws, but apparently Apple things its not the wise thing to do. So now I'm waiting for the back plane to arrive, the replacement cost of which I was required to secure with my credit card (almost $1,000) in case I fail to send the original one back. As long as I return it within 14 days, though, I won't be charged.
I'm not sure that this is the best thing that Apple could have done, since it increases increases costs (it costs more to ship a back plane than just a fan), it will take longer to replace (I have to remove the entire logic board board from the computer, rather than just the fan), and it increases the possibility that one of the back planes (either the one in my iMac G5 or the replacement that they're shipping) could be damaged during the swap, or in transit. But at least Apple pays for the shipping both ways.